"Reporter’s diary reveals substandard conditions at retirement home" - Dale Brazao - Toronto Star

"SATURDAY 8:52 am – Urine puddle on floor of stairwell. Has been there for 24 hours. Told this is a slipping hazard, a staff member grumbles, takes mop and cleans. Sam, who fell off his chair Thursday night, has angry bruise on leg. Staffer says he likes to sleep on floor. 10 am – Some residents sleep in room all day. Diapers, which most residents pay for, rarely changed. Discarded people. Few visitors. When the bathroom is cleaned the same mop and water used to swab lounge floor. Mop and pail stored in shower on second floor."

Description:Dale Brazao's diary notes from his week spent undercover in a Toronto retirement home.

Rights: Access to online material