Byline: Joel Grover; 2007-01-01; IRE Journal;
". . .In some ways, our mechanic investigation was a classic local consumer expose. It uncovered wrongdoing at Jiffy Lube, the nation's largest lube and tune chain, which serves 30 million customers per year. Acting on a tip from an insider, we caught some L. A. Jiffy Lube locations charging customers for repairs that were never done. The story had good undercover tape, a revealing interview from an insider and a compelling confrontation with a top manager who lied on camera. . ."
Description:Joel Grover explains the investigation "Is Your Mechanic Cheating?" which aired on KNBC.
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