Byline: Louise Kiernan; 2000-11-19; The Chicago Tribune;Article Links
". . .Although most passengers know little, if anything, about these issues, they bear the brunt of their effects. They're the ones who miss their cousin's wedding or grandfather's funeral because of delays that worsen each year, who stand helpless as a gate agent walks off the job for lunch even though 100 stranded passengers wait in line. . ."
Description:In this Pulitzer Prize winning series, Chicago Tribune staff writers explain the mess that was Chicago's O'Hare International Airport on September 11, 2000.
Rights: Access to online material.