V- "United Steers Bumpy Course" - Andrew Zajac and Robert Manor - Chicago Tribune

". . .Although United isn't always as bad as it was last summer, it is never very good when measured by performance standards such as flight promptness, lost baggage and customer satisfaction. The growth of the Elk Grove Township corporation into the world's largest airline has masked a culture of inconsistent corporate leadership and confrontational labor relations unusual even for an industry in which employment strife is a defining characteristic. . ."

Description:In this Pulitzer Prize winning series, Chicago Tribune staff writers expose the issues United Airlines faced in the past.

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