IX- "Hope Isn't Even on the Radar" - Jon Hilkevitch, John Schmeltzer and Alex Rodriguez - Chicago Tribune

Common Sense, Leadership Lacking as Delays Mount

"When Stacey Jones and his family were booked on a 5 p.m. United Airlines flight from O'Hare International Airport to New York last week, they didn't think they were buying a lottery ticket.But in a way, they were. Even in perfect weather, that flight arrives on time at LaGuardia Airport just once every five tries, according to federal statistics. . ."

Description:In this Pulitzer Prize winning series, Chicago Tribune staff writers expose the issues airlines face.

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