Byline: James Dean; Tuesday, June 11, 2013; The London Times;
Report: Other People's WorkArticle Links
". . .An investigation by The Times into Lloyds Banking Group has found that contractors employed at its largest PPI complaint handling unit were taught how to play the system to the detriment of clients. . ."
Description:Video of The Times undercover investigation into London's Lloyds Banking group.
Rights: Restricted access to online material.