Byline: Daniel Grote; 2013-06-11; New Model Adviser;
Report: Other People's WorkArticle Links
". . .An undercover Times reporter went through the recruitment and training process to work as a complaints handler at Royal Mint Court in London.He was told that some bank salesman had faked PPI information in agreements on loan sales, and that complaint handlers should effectively turn a blind eye to the risk of fraud. . ."
Description:The Times of London led an undercover investigation into the contractors employed at Lloyds Banks' payment protection insurance unit to expose the corruption within it.
Rights: Access to online material.