"Undercover Times probe reveals Lloyds PPI complaints failures" - Daniel Grote - New Model Adviser

Byline: Daniel Grote; 2013-06-11; New Model Adviser; 

Report: Other People's Work

Tags: , , ,

Article Links

". . .An undercover Times reporter went through the recruitment and training process to work as a complaints handler at Royal Mint Court in London.He was told that some bank salesman had faked PPI information in agreements on loan sales, and that complaint handlers should effectively turn a blind eye to the risk of fraud. . ."

Description:The Times of London led an undercover investigation into the contractors employed at Lloyds Banks' payment protection insurance unit to expose the corruption within it.

Rights: Access to online material.